pricing
Message
Therapy
$49/session
Instant message
with your therapist
Text-based
15 minutes
Secure message
Video
Therapy
$99/session
Video call
with your therapist
Face-to-face
45 minutes
Secure video
Matching
Session
$129/session
Video consultation
with your therapist
Face-to-face
45 minutes
Secure video
So you’re ready for therapy? Let’s talk about the cost.
As an online psychotherapy practice with low overhead, we are able to offer quality care at affordable rates with no strings attached. Pay-as-you-go and invest in yourself in a way that aligns with your personal needs, goals and budget.
What forms of payment do you accept?
We accept all major credit and debit cards.
When do I pay for my session(s)?
Your first appointment (message/video/matching) and the first appointment after a matching session (if applicable) are charged when scheduled. Follow-up sessions will be charged to your authorized payment method on file 24 to 48 hours after the conclusion of your session.
What is the cost of therapy?
We aim to be as transparent as possible when it comes to our pricing. The typical therapy regimen is a weekly 45-minute video session, which would bring your total to $99 for 1 session and your annual total to $5,148 for 52 sessions. The total cost of your sessions will vary depending on your needs, chosen session type and frequency, and what you agree to with your therapist. You have the right to receive a “Good Faith Estimate” explaining how much your mental health care will cost. For more information, refer to Good Faith Estimate.
Can I use insurance?
We are an out-of-network provider and do not accept insurance.
If you wish to use your insurance, you will pay us the full rate for your session, request a superbill (receipt of services) and seek reimbursement from your insurance company directly. Please keep in mind that insurance companies have specific requirements and limitations that can affect reimbursement. Although it varies from plan to plan, most PPO policies with out-of-network benefits will reimburse you a certain percentage of the session rate. Superbills are not available for message therapy sessions or matching sessions at this time. For more information, see: Getting Reimbursed for Therapy with an Out-of-Network Provider – Explained.
What is your cancellation policy?
A cancellation must be made at least 48 hours prior to your scheduled session’s start time through your appointment confirmation email (by clicking the ‘Change/Cancel Appointment’ button) or it will be subject to a late-cancellation fee. The late-cancellation fee is equal to the session rate and will be charged to the authorized payment method on file (follow-up sessions) or kept (pre-paid sessions). If you lost or deleted your confirmation email, contact us before the cut-off time.
What is your no-show policy?
Your therapist will wait 10 minutes for you to enter the session. After that cut-off time, you will be considered a no-show. No-shows will result in a late-cancellation fee.
Can I make changes to a scheduled session?
A change must be made at least 48 hours prior to your scheduled session’s start time through your appointment confirmation email (by clicking the ‘Change/Cancel Appointment’ button) or it will be subject to a late-cancellation fee. If you lost or deleted your confirmation email, contact us before the cut-off time.
What is your refund policy?
We do not offer refunds for services provided or late-cancellation fees. If you pre-paid for a service and cancel in accordance with our cancellation policy, you will be refunded. If you were charged in error or feel entitled to a refund for any reason, we’d like to hear from you.
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